FAQ

Traditions Bank

Exactly what equipment and software do I need to access Online Banking?
Is the Internet safe and secure for online banking?
Can anyone else see my account information? Is it out in the public?
What if Online Banking goes down? Will my payments be made, will my transfers go through?
What type of accounts are included in Online Banking?
Can I have more than one checking account linked to Online Banking?
How current is the information in Transaction Activity?
How can I prove payments and transfers were made?
Does Online Banking work with other accounting software (i.e., Quicken®, Quickbooks®, Money®)?

Question #1

Exactly what equipment and software do I need to access Online Banking?

Answer:

You'll need an Internet service provider, a modem (28,800 baud or higher is recommended), and Browser software which supports Secure Sockets Layer (i.e. Netscape 4.x or newer, Microsoft Internet Explorer 4.x or newer. The latest browser version is recommended).

Question #2

Is the Internet safe and secure for online banking?

Answer:

Yes. This is a common concern with banking and commerce on the Internet. Data on the Internet is safeguarded by encryption as it moves between systems. Data residing on a system can only be accessed by using an authorized sign-on ID and password.

Any kind of breach in the security of our systems would be a serious business issue for the Bank. Our success depends on our ability to manage these systems safely and to continue to earn your trust as our customer. Please be assured that we will take every measure possible to protect your financial information and resources you have entrusted to us.

You can help safeguard your information and the banking systems by protecting your Sign-On ID and password. A proper combination of your Sign-On ID and password is the only way to get access into your account. Please be careful to keep this information secure.

Question #3

Can anyone else see my account information?

Answer:

Your online account information is available through access methods which have been rigorously tested for their secure access. The information is not public. Only you can access it using your Sign-On ID and password.

Question #4

What if Online Banking goes down? Will my payments be made, will my transfers go through?

Answer:

If Online Banking and all of our back up systems were to go down, you can be comfortable that any transaction for which you had already processed, prior to the system going down, will go through. If you were in the middle of a transaction and there is some question as to whether the system has received the request, you may feel free to contact the Bank to ensure your transaction request has been accepted.

Question #5

What types of accounts are included in Online Banking?

Answer:

You can access the following types of accounts:

Checking
Savings
Loans
Certificates of Deposit
Individual Retirement Accounts

Question #6

Can I have more than one checking account linked to Online Banking?

Answer:

Yes. You can link all of your checking accounts to Online Banking.

Question #7

How current is the information in Transaction Activity?

Answer:

All transactions and balance updates are updated as they occur. So any transactions that change your balance (i.e. deposits, ATM withdrawals), will be reflected when they occur.

Question #8

How can I prove payments and transfers were made?
Answer:: With each payment and transfer, you are given a reference number so you know we received it. In addition, payments and transfers will appear on your Transaction Activity so you can see they posted. You'll also continue to receive your monthly statement from your payee.
Question #9: Does Online Banking work with other accounting software (i.e., Quicken®, Quickbooks®, Money®)?
Answer:: Absolutely. Online Banking was designed to be highly compatible with these popular software products. You can access the export capability from the Reports screen.